Just Trying to sort out Halifax Online Banking Problems. Why are they so unreasonable? If anyone else has experienced similar problems please let me know.

I am writing this in conjunction with forum entries on

http://www.consumeractiongroup.co.uk

I am trying find help from anyone who may know anything about liability in the  world of online banking or anyone who may have experienced problems with Halifax Online Banking.

I will firstly outline the problems, starting in September 2009 then post the text of my letters to Halifax and their responses.

I am currently trying to get Halifax to refund charges that I have accrued because of a failure of a Standing Order alteration to work properly on their Website.  What I’m wondering is who is liable in situations like this?

I’m unable to prove that I ammended the S/O though I know for a fact I did but the information on this section of their site is very poor it does not show the historic details of any payments.

I have asked them to investgate to see if there has been any technical issues, but they are refusing to accept that there may have been a technical problem, and simply reffering to what the details they can see in the Customer Services Dept. Has anyone had any similar experiences or know the law concerning web based banking? Any help would be appreciated.